Welcome to the Sonni Health Help Center.
We are here to assist you with all your questions regarding our products, ordering process, payments, and deliveries.
📦 Ordering Help
- How do I place an order?
Simply provide us with your Name, Contact Number, Delivery Address, and Product Names. You can order online, via phone call, WhatsApp, or SMS. - Can I pick up my order instead of delivery?
Yes, pickup is available at our office in Accra.
💳 Payment Help
- What payment methods do you accept?
We accept Cash on Delivery (Accra & Kumasi only) and Mobile Money (all networks in Ghana). - Do I need to pay before delivery?
- Accra & Kumasi → You may pay on delivery.
- Other regions → Payment is required before delivery.
- How do I confirm my payment?
After making payment, kindly call or send us a text/WhatsApp message with your transaction reference.
🚚 Delivery Help
- Where do you deliver?
We deliver nationwide in Ghana and also offer international shipping. - When will I receive my order?
- Accra & Kumasi → Same-day delivery.
- Other parts of Ghana → Delivery via VIP, OA, STC, or other parcel services (time depends on destination).
- International → Shipped via DHL, FedEx, Ghana Post, or your preferred courier.
- How do I track my parcel?
For local deliveries outside Accra & Kumasi, we will share the driver’s details or the parcel office receipt. For international orders, you will receive an official shipping receipt and tracking details.
📞 Contact Support
If you need further assistance, our customer support team is always ready to help.
- Phone/WhatsApp: +233557775851 / 0557775851
- Email: info@sonnihealth.com
- Office Location: Accra, Ghana
👉 Still need help? Contact us directly via phone call, WhatsApp on +233557775851 or 0557775851
